If you type an incorrect password while attempting to log in to your Microsoft account, you’ll see a message that says: “Your account or password is incorrect. If you don’t remember your password, reset it now.” Please follow the steps below to resolve the password issues and reset your password.

  1. Click “Forgot Password” in the password window or click “Reset Password.”

  2. You will next need to verify your identity. How you verify your identity will depend on if you previously added security info to your account and if you can still access them. 

    1. If you see on your screen and can select a verification option, you can verify your identity by sending a code to either your email address or mobile phone number. Click “Next.”

    2. If you do not see a verification option, you, unfortunately, cannot reset your password this way. 

  3. After you select your preferred method of verification, you will need to retype the first part of the email address or the last four digits of the phone number hinted at in the previous window. Click “Get Code.”

  4. Microsoft will then send a verification code to the email or phone number you selected. 

    1. Tip: If you don’t receive the email or text, check the junk folder or make sure your phone is in service to receive text messages from unknown numbers.

  5. Paste or type the code you received and click “Next.”

  6. Type your new password and click “Next.” 

  7. Your password is now successfully reset!