TABLE OF CONTENTS


Affordable Computer Repair

PCs for People offers affordable computer repair to eligible recipients who already own a computer. Customers can bring in a computer to one of our retail locations to request a repair evaluation and cost estimate from one of our trained computer technicians. Please note that we do not accept Apple computers or tablets for repairs at this time. 


In retail, basic repairs cost $25. Additional charges may apply:

  • If parts need to be ordered that we don’t have in stock, the cost of ordering the new part is added to the $25 basic repair fee.
  • For a laptop that requires a screen replacement, we charge a $35 repair fee.
  • Services that require us to open up the laptop will be charged $45.
  • Virus removals cost $45.
  • There may be other fees depending on the extent of service needed.


Every attempt will be made to complete your repair within two weeks. Once completed, we will call the number provided when the computer was dropped off. If you have questions, please contact us. 


Our repair service is not available via shipping except for issues related to our one year warranty for online orders. 


To request a repair, contact us at support@pcsforpeople.com or 651-354-2552. 



One Year Computer Warranty

PCs for People computers come with a one-year hardware warranty. This warranty covers issues that have not been caused by the user. Issues caused by the user (physical damage, viruses, malware, and other software-related issues) can be repaired for a small fee.


PCs for People offers a 30-day hardware warranty on accessories and laptop batteries. To be covered under warranty, all warranty requests must be submitted within 30 days of the delivery date.

  • Retail store policies may differ from online orders - see store for details.
  • If you receive a defective or incomplete accessory or laptop battery, PCs for People must be notified within 14 days of delivery. You can choose a warranty repair/replacement or refund, for which PCs for People will provide a prepaid return shipping label.
  • Laptop batteries in refurbished computers from PCs for People are warrantied to retain at least 80% of the original capacity for 30 days from the delivery date. The warranty does not cover the following:
    • Failure or diminished capacity resulting from accidents, misuse, abuse, or other external causes.
    • Failure or diminished capacity resulting from improper or inadequate maintenance.
    • Battery life expectancy varies depending on product configuration and usage, including but not limited to product model, applications running, power management settings, and product features.
  • If you choose to have the item repaired under warranty, the item may be repaired or replaced with an equivalent item at PCs for People’s discretion.
  • The 30-day warranty period starts on the delivery date of the original item(s) purchased and will not reset or be extended due to one or more warranty repairs or replacements.
  • If the accessory or laptop battery is returned and found to be in working order, the cost of shipping will be deducted from your refund.
  • Warranties apply to hardware defects only. Any user-caused issue, lost or stolen items, alterations, user- or third-party repair attempts, or physical damage as determined by PCs for People is not eligible for warranty replacement or repair.


If you have opened your computer, altered your operating system, or had someone else attempt to repair it, your warranty is void. See our Terms of Service for full details.