TABLE OF CONTENTS
Affordable Computer Repair
PCs for People offers affordable computer repair to eligible recipients who already own a computer. Customers can bring in a computer to one of our retail locations to request a repair evaluation and cost estimate from one of our trained computer technicians. Please note that we do not accept Apple computers or tablets for repairs at this time.
Basic repairs cost $25, although the first Windows reinstall on a PCs for People computer is free.
Additional charges may apply:
- If parts need to be ordered that we don’t have in stock, the cost of ordering the new part is added to the $25 basic repair fee.
- For a laptop that requires a screen replacement, we charge a $35 repair fee.
- Services that require us to open up the laptop will be charged $45.
- Virus removals cost $45.
- There may be other fees depending on the extent of service needed.
Every attempt will be made to complete your repair within two weeks. Once completed, we will call the number provided when the computer was dropped off. If you have questions, please contact us.
Our repair service is not available via shipping except for issues related to our one year warranty for online orders.
To request a repair, contact us at firstname.lastname@example.org or 651-354-2552.
One Year Computer Warranty
PCs for People computers come with a one-year hardware warranty. This warranty covers issues that have not been caused by the user. Issues caused by the user (physical damage, viruses, malware, and other software-related issues) can be repaired for a small fee.
Accessories that are included with a computer, such as a charger, monitor, or keyboard, are covered under the one-year hardware warranty and can be replaced if they are defective and the damage is not user-caused.
New accessories may be returned within seven business days if the package has not been opened. Used accessories may be returned within seven business days if they are in good working condition.
Laptop batteries are warrantied for seven business days.
If you have opened your computer, altered your operating system, or had someone else attempt to repair it, your warranty is void. See our Terms of Service for full details.