We have created a partnership with a number of Microsoft Airband Internet Service Providers (ISPs) to provide eligible computers to their internet subscribers who were approved for the Emergency Broadband Benefit (EBB) or the Affordable Connectivity Program (ACP), while supplies last. For full details, please reach out to your ISP.
TABLE OF CONTENTS
- How does the Airband ISP EBB/ACP Partnership Work?
- Participating Airband ISPs
- "Account Not Found" Error
How does the Airband ISP EBB/ACP Partnership Work?
After successfully enrolling in your respective ISP's EBB or ACP internet service, you will receive an email notification when it is your turn to place an EBB/ACP computer order with PCs for People. This notification will include the ISP-branded Account Lookup online portal link to order a computer from us (while supplies last).
Upon clicking on the link provided by their ISP, you will need to validate your email address and zip code in order to view the available ACP computer inventory, add an item to your cart, and proceed to check out. You will be prompted to then create an account with PCs for People in order to pay the balance due on the computer.
Participating Airband ISPs
"Account Not Found" Error
If an Airband ISP EBB or ACP customer is encountering an 'account not found' error on the ISP-branded ACP portal, it is because the email address and zip code being entered does not match an EBB- or ACP-approved account that we've received from the ISP. You can try any other email and zip combination that may match what you used to enroll with your ISP for the EBB or ACP.
If the error cannot be resolved, you will need to reach out to the ISP for assistance in correcting the information on file or ensuring that your account details have been sent to us. There is no action PCs for People can take to correct this, it must be escalated internally at the ISP.