We have created a partnership with Cox Communications to provide computers to their eligible internet subscribers who were approved for the Emergency Broadband Benefit (EBB) or Affordable Connectivity Program (ACP), while supplies last. For full details, please visit Cox’s EBB/ACP website.
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How does the Cox EBB/ACP Partnership Work?
After successfully enrolling in Cox’s EBB or ACP internet service, you will receive a second email notification when it is your turn to place an EBB/ACP computer order with PCs for People. This email from Cox will include the Cox Account Lookup online portal link to order a computer from us, while supplies last.
Upon clicking on the link provided by Cox, you will need to validate your email address and zip code in order to view the available Cox ACP computer inventory, add an item to your cart, and proceed to check out. You will be prompted to then create an account with PCs for People in order to pay the balance due on the computer.
"Account Not Found" Error
If a Cox EBB/ACP customer is encountering an 'account not found' error on the Cox Lookup Portal, it is because the email address and zip code being entered does not match an EBB- or ACP-approved account that we've received from Cox. You can try any other email and zip combination that may match what you used to enroll with Cox for the EBB or ACP.
If the error cannot be resolved, you will need to reach out to Cox for assistance in correcting the information on file or ensuring that your account details have been sent to us. There is no action PCs for People can take to correct this, it must be escalated internally at Cox.
"Transferred" or "Device Benefit Already Redeemed" Error
If a Cox EBB/ACP customer encounters the error below on the Cox Lookup Portal, it is because your monthly EBB/ACP internet benefit has been transferred from Cox to another provider so you can no longer place a device order with PCs for People. You will need to reach out to Cox for assistance to reenroll or transfer your monthly benefit back to Cox - this is not something PCs for People can assist with as we can only manage our own direct program enrollments.
Less commonly, this error message also may indicate that you have already redeemed your one-time $100 device benefit with another provider and cannot use it a second time.