When signing up for the Affordable Connectivity Program (ACP) which has replaced the EBB Program or completing an ACP order, you may encounter error messages from the National Lifeline Accountability Database (NLAD) system used by the FCC to operate both the Lifeline phone benefit program and ACP internet program. NLAD is used to verify the identity of people enrolling for each program as well as ensure each enrollee is only signed up under one approved provider such as PCs for People.
Any error messages will pop up in a red banner when registering for the ACP or placing an ACP order. Please use the chart below for what each error means and how to proceed.
Common ACP/EBB Error Messages
To contact PCs for People, please call us at 651-354-2552 Monday–Friday from 10 a.m.–5:30 p.m. Central Time or email us at firstname.lastname@example.org.
Please note that we are currently experiencing long wait times due to the high volume of orders and inquiries due to the EBB/ACP. We apologize for the inconvenience.